A vehicle shows as offline when its device has not reported for a while. Most cases have a simple cause.
- Check whether the vehicle is parked with the ignition off for a long time. Some devices report less often when the vehicle is off.
- Check whether the vehicle is in an area with weak or no mobile coverage, such as a basement or remote route.
- Check that the vehicle's battery is connected and charged, and that no work was done on its wiring.
- For OBD-II devices, check that the device is still firmly plugged in.
- If the vehicle is running in good coverage and still offline, contact 24/7 support with the vehicle number and when it was last seen.